Appointment Scheduler / Phone Triage - Family Medicine
Physicians Clinic of Iowa, PC
Cedar Rapids, IA
Full-time
Health Care Provider
Posted on January 13, 2023
Physicians’ Clinic of Iowa’s Department of Family Practice is seeking an Appointment Scheduler/ Phone Triage for its busy practice. This individual will answer, assist, and/or triage patients calling into or arriving in the department.
Other duties include but not limited to:
- Handle incoming calls for direct patient care questions or needs for all providers
- Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms
- Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system
- Schedule appointments as requested by referring providers or patients
Requirements:
- The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times.
- The qualified individual will be patient focused, possess excellent, written and oral communication skills
- Must work well with team members as well as individually.
- Must also have a high level of comfort in working with computer systems.
- Medical office experience preferred but not required.
We are an excellent employer offer competitive salary, benefits, no nights or weekends, paid holidays, and a generous paid time off program.
PCI is E.O.E.
Pre-employment drug screen and background check required.
PCI is a tobacco free workplace.